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Contact Center 2.0: The Rise of Collaborative Contact Centers

contact center 2.0: the rise of collaborative contact centers

Published By: Research Desk Released: Mar 21, 2019

In this report from Altimeter, a Prophet Company, Brian Solis shares his insights on the transformation of contact centers in today’s digital workplace. Contact Center 1.0 was designed and deployed ...

Employee Experience and Customer Experience: Two Halves of the Whole Equation

employee experience and customer experience: two halves of the whole equation

Published By: Research Desk Released: Mar 21, 2019

Improving the Way People Experience Your Company, Inside and Out This report from Constellation Research highlights the advantages of bringing together customer and employee experience, including t...

Disruptive Customer Engagement

disruptive customer engagement

Published By: Research Desk Released: Mar 21, 2019

Digital transformation, digitalization, call it what you will, but the trend toward smarter, more nimble business enabled by technology is real. The trend spans industries, and the leaders of these in...

Overcoming the Digital Age Disconnect

overcoming the digital age disconnect

Published By: Research Desk Released: Mar 21, 2019

Traditionally, businesses think about employee and customer engagement strategies as two separate areas, owned by different stakeholders. This siloed approach creates barriers within the organization ...

7 ways APIs, Microservices, and DevOps can Transform your Business

7 ways apis, microservices, and devops can transform your business

Published By: Research Desk Released: Mar 21, 2019

Organizations are increasingly looking for ways to better compete in the market by releasing products and/or services more quickly. This has left us with a variety of technology buzzwords, from APIs a...

Leading Banks eye APIs to Leapfrog the Competition

leading banks eye apis to leapfrog the competition

Published By: Research Desk Released: Mar 21, 2019

The market for financial services is changing fast. To evolve, banks are transforming their organizations into digital ecosystems using APIs. APIs have emerged as critical enablers to help financial s...

Your Roadmap to Government IT Modernization

your roadmap to government it modernization

Published By: Research Desk Released: Mar 21, 2019

Today, government IT teams are expected to deliver more services with fewer resources. Consequently, many agencies have prioritized legacy modernization, interoperability and shared service models as ...

Prescription for Disruption

prescription for disruption

Published By: Research Desk Released: Mar 21, 2019

Healthcare organizations across the care continuum, from hospitals and health systems, to health insurers, to life sciences companies, must digitally transform in order to address legislative and mark...

Intent-Based Networking: A Next-Gen Vision for the Next-Gen Network

intent-based networking: a next-gen vision for the next-gen network

Published By: Research Desk Released: Mar 21, 2019

This in-depth white paper explains how service providers are capitalizing on Intent-Based Networking — a new and effective networking model that provides a way of abstracting an application, feature...

Doyle Research: Intent-Based Data Center Automation for the Enterprise

doyle research: intent-based data center automation for the enterprise

Published By: Research Desk Released: Mar 21, 2019

IT organizations are facing new challenges as a result of digital transformation, widespread cloud and SaaS adoption, mobile proliferation and pervasive IoT deployments. They must build and operate th...

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