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NICE WFM 7.0: Understanding the Business Value and ROI

nice wfm 7.0: understanding the business value and roi

Published By: Research Desk Released: Mar 29, 2019

Forecasting is the foundation of efficiency Reliable forecasting is the cornerstone of modern workforce management. Unreliable forecasts that fail to accurately model the conditions of a contact ce...

NICE WFM 7.0: Forecasting with Artificial Intelligence

nice wfm 7.0: forecasting with artificial intelligence

Published By: Research Desk Released: Mar 29, 2019

We are living in a golden age of predictive analytics, and forecasting and predictive technologies are revolutionizing business well beyond the contact center. These forecasting capabilities are suppo...

Artificial Intelligence in Workforce Management Systems

artificial intelligence in workforce management systems

Published By: Research Desk Released: Mar 29, 2019

Artificial intelligence (AI) was formally founded as an academic discipline at a conference in 1956, long before workforce management (WFM) systems became a staple in the contact center. In the years ...

Top Ten CX Technologies for 2019

top ten cx technologies for 2019

Published By: Research Desk Released: Mar 29, 2019

Aberdeen surveyed 164 worldwide CX leaders in companies of all sizes and industries to shed light on the technologies CX leaders prioritize to incorporate in their toolbox for 2019. Continue reading t...

How Recruiters Can Create a Predictable Candidate Pipeline

how recruiters can create a predictable candidate pipeline

Published By: Research Desk Released: Mar 28, 2019

Even the most experienced recruiting professionals face serious challenges filling critical roles in their organizations and much of the problem stems from an inability to establish, nurture and grow ...

Evolving Time-to-Hire into New Recruiting Metrics

evolving time-to-hire into new recruiting metrics

Published By: Research Desk Released: Mar 28, 2019

Both time-to-hire and cost of an empty seat are both widely recognized metrics among successful People Ops teams. But do you understand all the variables that influence these numbers and how they r...

Upgrade from legacy infrastructure to Cloud Content Management

upgrade from legacy infrastructure to cloud content management

Published By: Research Desk Released: Mar 27, 2019

Network file shares just can’t keep up with the speed of business today — or modern security requirements. That's why more and more companies are migrating to Cloud Content Management. They're tak...

Reinventing business with automation

reinventing business with automation

Published By: Research Desk Released: Mar 27, 2019

Enterprise automation is not what it used to be. Across business operations, it increases an organization's ability to scale and perform more work both faster and better. Read this whitepaper to le...

Process Excellence In The Digital Age Of The Customer

process excellence in the digital age of the customer

Published By: Research Desk Released: Mar 27, 2019

The move to digital business is not just an imperative, it is a fundamental shift. The role of process in digital transformation is crucial, but often overlooked. This shift is so deep that Forrester ...

Protect Your Company’s Information Assets

protect your company’s information assets

Published By: Research Desk Released: Mar 27, 2019

Learn what is information governance and how it can protect your company. Information is, arguably, an organization’s most important asset. Regardless of where it resides, it must be governed. If no...

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